What should I do if I see people I don’t recognize in my Google Ads account?

Short Answer: If you notice people in your Google Ads account who you don’t recognize, or if you see access granted to an old marketing company, you can simply remove their access to ensure that no unauthorized individuals can access your account anymore.

Full Explanation

It is important to maintain control over who has access to your Google Ads account for security and management reasons. When you find users in your account that you don’t recognize, or if there are users from a past marketing company who should no longer have permissions, the best action is to remove their access. This step prevents these individuals from making changes, viewing data, or managing your campaigns without your consent.

Step-by-Step Breakdown

Identify the users in your Google Ads account that you do not recognize.
Determine if they belong to an old marketing company or are unauthorized.
Navigate to the access management section within your Google Ads account.
Select the users you want to remove.
Click on the option to remove access, which will revoke their permissions immediately.

Real Examples

For instance, if you have recently switched marketing agencies, the previous agency’s users might still have access. Removing their access ensures they no longer can log in or manage campaigns on your behalf. Similarly, if you spot unknown users who were never authorized, removing their access protects your account from unauthorized activity.

Common Mistakes

Ignoring unknown users and leaving their access active, which can lead to unauthorized changes or data exposure.
Delaying the removal of old agencies’ access, which might cause confusion and management issues.
Not regularly reviewing the list of users with access to your account.

FAQs

Can I restore access after removing a user?: You will need to re-invite the user if you wish to reinstate their access later.
Is it risky to remove access immediately?: Removing unauthorized or unrecognized users helps protect your account and is generally recommended for security purposes.

Key Takeaways

Regularly review who has access to your Google Ads account.
Remove any users you do not recognize or who belong to previous agencies.
Taking prompt action by removing access ensures better security and control over your campaigns.