What Should I Do if My GMB Profile Gets Suspended?

If your Google My Business (GMB) profile gets suspended, the best course of action is to submit an appeal to Google. Provide concrete evidence such as your Doing Business As (DBA) documentation and a bill that belongs to your company. In your appeal message, clearly explain that you have opened a new business profile and attempted verification but faced suspension. Emphasize that you are a legitimate company by attaching your business license, then kindly request assistance to have your profile reinstated and visible on Google Maps.

Full Explanation

When a GMB profile is suspended, it means Google has flagged it for not meeting their guidelines or verification standards. However, this doesn’t necessarily mean your business is ineligible to appear on Google Maps. The key is to communicate directly with Google support through an appeal process. By submitting evidence proving your company’s legitimacy and ownership—such as your DBA and company bills—you provide Google with the necessary assurances. Explaining your situation and attaching a business license shows you are operating a genuine business and helps Google understand that the suspension might be a mistake or requires review.

Step-by-Step Breakdown

Submit an Appeal: Start by preparing and sending an appeal to Google through the appropriate channel.
Add Evidence: Include your DBA verification and a company-related bill or invoice as proof of your business credentials.
Explain the Situation: Write a clear message to Google support stating that you created a new business profile, attempted verification, but experienced suspension.
Attach Your Business License: Attach your official business license to confirm you are a legitimate company.
Request Assistance: Politely request Google’s help in reinstating your GMB profile to make it live on Google Maps again.

Real Examples

For example, a business owner who recently opened their GMB profile might have received a suspension after trying to verify their location. By submitting an appeal that includes their business license and a utility bill, and explaining that they are a legitimate company hoping to operate transparently on Google Maps, they can prompt Google to review and reinstate their profile.

Common Mistakes

Failing to provide clear and relevant evidence such as business documentation.
Not explaining the situation clearly to Google support, which might delay resolution.
Omitting official company licenses that prove legitimacy.

FAQs

Q: What documents should I include in my appeal?
Include your DBA and a company bill, as well as your business license if possible.

Q: How should I address Google support in my appeal?
Write a clear message explaining that you opened a new business profile, tried to get verified, and want to confirm your legitimacy.

Q: Will submitting an appeal guarantee reinstatement?
Submitting an appeal with proper evidence increases the chances that Google will reinstate your profile, but final decisions rest with Google.

Key Takeaways

Submit an appeal promptly if your GMB profile is suspended.
Attach evidence like DBA, bills, and business license to prove your legitimacy.
Clearly communicate your situation and request Google’s help to reinstate your profile.
Following these steps improves your chances of having your business profile live again on Google Maps.