What Should I Do If the Number I Put In Is a Toll Free Number That Forwards to My Cell Phone?

Short Answer: It’s perfectly fine to use a toll free number on your website that forwards calls to your cell phone. As long as the toll free number is the one displayed on your website, you can manage call forwarding settings easily within your CallRail account by using the ‘swap Target’ feature.

Full Explanation

If you have a toll free number listed on your website, but the calls are forwarded to your cell phone, this setup is completely acceptable. The important detail is that the number appearing on your website is the toll free number you want your callers to see. The actual call forwarding behind the scenes, from that toll free number to your cell phone, does not affect how your callers interact with your business number.

CallRail provides a straightforward way to manage this forwarding. You can update or swap the forwarding phone number anytime to ensure your calls are directed exactly where you want them, without changing the number your website visitors see.

Step-by-Step Breakdown

1. Ensure your toll free number is the number shown on your website.
2. Log into your CallRail account where your tracking numbers are managed.
3. Locate the number you want to modify and click on the pencil icon on the right-hand side to edit.
4. Within the editing options, find the ‘swap Target’ feature.
5. Use the ‘swap Target’ to replace the forwarding phone number with the correct destination, such as your cell phone number.
6. Save your changes to ensure calls are forwarded properly, while the toll free number remains visible to your customers.

Real Examples

For instance, if your website lists a toll free number like 1-800-123-4567, but you always answer calls on your personal cell phone, you can set CallRail to forward calls from 1-800-123-4567 directly to your mobile device. This means your callers see and dial the toll free number, but you receive calls on your preferred phone without confusion.

Common Mistakes

• Displaying one phone number on your website but not setting up proper call forwarding in CallRail, leading to missed calls.
• Changing the forwarding number without updating the ‘swap Target’, which can cause calls to route incorrectly.
• Failing to confirm that calls forward correctly after making changes, which can interrupt customer connection.

FAQs

Can I change the forwarding number after it’s set?
Yes, by clicking the pencil icon in CallRail and using the ‘swap Target’ option, you can update the forwarding number anytime.

Will my customers see my cell phone number?
No, customers will only see the toll free number displayed on your website, regardless of where the call is forwarded.

Is it necessary to use CallRail’s ‘swap Target’ feature?
Yes, this feature ensures the number visible on your site is replaced correctly behind the scenes for accurate call tracking and forwarding.

Key Takeaways

• Using a toll free number that forwards to your cell phone is completely acceptable.
• The number on your website should always be the toll free number you want users to see.
• CallRail’s ‘swap Target’ feature allows easy management of call forwarding without changing the visible number.
• Always verify forwarding settings after changes to maintain seamless customer communication.