Can we go directly to Google to prove that we’re the account owners if the marketing agency refuses to give us the owner credentials?

Short Answer: Yes, you can go directly to Google and prove that you’re the account owners. Once you verify ownership, Google will allow you to assign yourself as the owner and then you can designate the marketing agency as an admin.

Full Explanation

If your marketing agency refuses to provide you with the owner credentials for your Google account, you are still able to establish ownership directly through Google. Google has processes in place to determine and verify who the rightful owner is. By proving your ownership to Google, you regain control over the account.

After Google confirms your ownership, you can officially assign yourself as the owner within the account settings. From there, you can also set the agency’s access level to admin rather than owner, which helps clarify roles and responsibilities.

Step-by-Step Breakdown

Reach out to Google through their ownership verification process.
Provide the necessary proof or complete the verification steps as required by Google.
Once verified, set yourself as the owner of the account.
Assign the marketing agency as admins if you still want them to have access but without owner control.

Real Examples

While specific scenarios were not provided, the process generally follows the steps outlined by Google for account ownership recovery. Many businesses have used this approach to regain control when third-party agencies have withheld credentials.

Common Mistakes

Assuming the agency’s refusal means you cannot regain ownership. Google’s process ensures rightful ownership can be verified.
Not following Google’s official verification channels, which could delay or prevent account recovery.
Failing to reassign the agency to admin level after gaining ownership, which could cause confusion about who holds control.

FAQs

Can I get back ownership without the agency’s cooperation?: Yes, Google provides a way for you to prove ownership independently.
What happens after I become the owner?: You can manage access rights and assign roles, including making the agency an admin instead of owner.
Is the agency’s admin access limited?: Yes, admins have control permissions but do not have ownership rights.

Key Takeaways

You are not dependent on the agency to regain ownership of your Google account.
Google’s verification process is designed to help rightful owners regain control.
Once ownership is established, roles and permissions like admin access can be managed properly.