How Can I Check the Status of My Case?

The short answer is to click on the three dots, navigate to the Help and Support section, then scroll down to the bottom of the page where you will find your case number along with its current status.

Full Explanation

To check the status of your case effectively, you first need to locate the menu represented by three dots. Clicking on these dots will reveal a list of options where you should select Help and Support. Once inside this section, you will need to scroll all the way down to the end of the page. At this point, you will find important information including your case number and the current status of your case, allowing you to stay updated.

Step-by-Step Breakdown

Click on the icon with three dots in your interface.
From the menu that appears, select the Help and Support option.
Scroll down through the Help and Support page until you reach the bottom.
Locate your case number along with its present status displayed there.

Real Examples

Imagine you opened a support ticket about an issue you encountered. Following the steps above, by clicking the three dots and going to Help and Support, then scrolling to the bottom, you would immediately see your case number and know if it is open, in progress, or resolved.

Common Mistakes

Not clicking the three dots first and trying to find the case status elsewhere.
Stopping before reaching the bottom of the Help and Support page and therefore missing the status information.
Confusing the case number and status with other unrelated information on the page.

FAQs

Where do I find the three dots?
You will typically see them as an icon or button in your interface that opens additional options.

What if I don’t see my case number at the bottom of the Help and Support page?
It’s important to make sure you have fully scrolled to the end of the page. Only at the bottom is the case number and status displayed.

Key Takeaways

The three dots menu is the starting point for checking your case status.
Help and Support is the designated section where case details are provided.
Scrolling to the very bottom is necessary to access your case number and current status.