What is the new feature Google has enabled?

Google has introduced a new feature allowing calls and live chat options for Google My Business (GMB) listings, but this is only available for active listings that are live. Suspended GMB accounts do not have access to these communication tools.

Full Explanation

The recently enabled feature by Google focuses on enhancing interaction capabilities directly through Google My Business profiles. Businesses that have their listings active and live can now offer customers the ability to contact them via calls or live chat. This feature helps improve customer engagement and facilitates quick communication. However, it is important to note that these options are not extended to GMB listings that are suspended, meaning those that have been deactivated or flagged by Google cannot utilize the call and live chat functionalities.

Step-by-Step Breakdown

Eligibility: The call and live chat options are only available to Google My Business listings that are live and active.
Availability: Suspended listings are excluded from this feature, so they cannot use the call or live chat capabilities.
Functionality: Once enabled, customers visiting the live GMB profiles can use either calls or live chat to communicate directly with the business.

Real Examples

While specific examples are not provided, the feature impacts any Google My Business account that is active by allowing direct customer communication through call and live chat options. For instance, a live restaurant or store with a GMB profile can be contacted immediately using these tools.

Common Mistakes

Assuming all GMB listings have access – this feature is limited only to active, live profiles.
Trying to use call or live chat on suspended GMB accounts, where the options will not be available.
Overlooking the status of the GMB account when managing customer interactions through Google.

FAQs

Can suspended Google My Business listings use the new call and live chat options? No, only active and live GMB listings have access to these features.

What does the new feature allow for live GMB listings? It enables customers to contact businesses directly through calls or live chat from the GMB profile.

Is this feature automatically enabled? The content does not specify if businesses need to activate it or if it is automatically available on live profiles.

Key Takeaways

Google has introduced call and live chat communication features for Google My Business profiles.
These features are exclusively for listings that are live and active.
Suspended GMB accounts cannot access or use these communication options.
This development aims to facilitate better and faster interaction between businesses and customers through Google My Business.