How Can I Fix the Policy Violation Issue with My Google Ads?

If your Google Ads have been flagged for a policy violation, the best approach is to contact Google directly. Use the “Contact Us” option on Google’s support page, explain the situation clearly including mentioning issues like “Google guaranteed” disapprovals, and choose the chat option to interact with a representative. Be ready to provide all necessary information and documents such as your business license and any relevant images to prove that your company complies with Google’s policies.

Full Explanation

When your ads get disapproved due to a policy violation, it usually means Google has identified an issue with your submission. To fix this, you need to engage directly with Google’s support to clarify and resolve the issue. By reaching out via the “Contact Us” page, you signal your intent to correct any misunderstandings or errors related to your ad or business credentials. Specifically, if you encounter a “Google guaranteed” disapproval, this should be mentioned to get targeted assistance.

Step-by-Step Breakdown

Visit the Google Ads “Contact Us” support page.
Select the option to describe your issue, such as “Google guaranteed disapproved.”
Choose the chat feature to speak with a Google representative directly.
Prepare and upload all required documents including your business license and any relevant images (e.g., a picture of your business vehicle if applicable).
Clearly explain who you are and emphasize that your business is legitimate.
Follow any additional instructions the support representative provides to finalize the resolution.

Real Examples

For example, a business owner whose ad was disapproved for lacking verification could resolve the situation by providing their official business license and a photo of their company vehicle during the chat with Google support. This documentation helped confirm their legitimacy and allowed their ads to be reinstated promptly.

Common Mistakes

Failing to provide complete and clear information when contacting Google.
Not using the chat feature, which enables quicker and clearer communication.
Being unprepared with your business documents, causing delays in resolving the policy violation.
Ignoring the specific mention of disapproval reasons such as “Google guaranteed,” which can hinder targeted support.

FAQs

Q: What if I don’t have all the documents Google asks for?
It’s important to have your business license and any relevant images ready before contacting Google, as these prove your legitimacy and can help resolve the issue faster.

Q: Can I fix the policy violation without contacting Google?
Usually, direct contact is necessary because Google needs to verify your information and confirm compliance.

Q: How long does it take to fix a policy violation with Google Ads?
The resolution time may vary, but using chat support and providing all requested documentation helps speed up the process considerably.

Key Takeaways

Contacting Google support directly is the most effective way to fix policy violations in Google Ads.
Use the chat option for faster and clearer communication.
Be prepared with all relevant business documentation to prove your legitimacy.
Clearly explain your situation and reference specific disapproval reasons to get focused help.