How do I change my address in my Google My Business (GMB) account?

The short answer to changing your address in a suspended Google My Business account involves accessing your GMB profile settings, navigating to the people section, and adding a new email address as an owner to manage the account going forward.

Full Explanation

To update your business address in a suspended Google My Business account, you first need to open the suspended GMB in a new browser tab. Then, by clicking on the three dots menu, you can access your business profile settings. Within these settings, the first dropdown option directs you to the area labeled ‘people and Excel,’ which is intended to manage user permissions and ownership. In this section, you add a new email address—the one where you want to transfer ownership or management capabilities. Once added, you must select this new email address as an owner. This process effectively allows you to update or control your GMB listing, including changing your business address indirectly by transferring ownership.

Step-by-Step Breakdown

1. Log in to your Google My Business account and open the suspended listing in a new tab.
2. Click on the three dots icon in the dashboard to access additional options.
3. Select ‘Business profile settings’ from the menu that appears.
4. Click on the first option in the dropdown menu.
5. Within the menu, find and select ‘people and Excel,’ the section that manages permissions.
6. Click on ‘Add’ to enter the new email address where you want to transfer the GMB.
7. Enter the new email address and confirm by selecting it as an owner.

Real Examples

If your GMB listing was suspended because of an outdated address, following this process allows you to assign ownership to a new email account. By doing so, you can regain control of the listing and proceed with necessary updates, including address changes. This transfer also ensures that the new owner can manage the profile settings efficiently.

Common Mistakes

• Attempting to change the address directly without transferring ownership, which may not be possible if the account is suspended.
• Not selecting the newly added email as an owner after adding it, which prevents the new user from managing the profile.
• Failing to open the suspended GMB listing in a new tab, leading to confusion and navigation errors.

FAQs

Q: Can I change the address directly in a suspended GMB account?
Not directly. You need to transfer ownership to a new email first to regain control.

Q: What is the purpose of adding a new email address as an owner?
This allows the new email to manage the GMB profile, including changing critical info such as your address.

Q: What does ‘people and Excel’ mean in this context?
It is the section in your GMB settings where you manage user roles and ownership permissions.

Key Takeaways

• Changing your address in a suspended GMB requires transferring ownership to a new email address.
• Use the business profile settings and the ‘people and Excel’ section to add a new owner.
• Ensure the new email is selected as an owner to manage and update the profile.
• Opening the suspended GMB in a new tab facilitates proper navigation and access.