Could the issue be due to the fact that the call tracking metrics were on a different subdomain?

Short Answer: No, having call tracking metrics on a different subdomain is unlikely to be the cause of the issue, especially if the domain is the same. Issues typically arise when multiple scripts on the same domain interfere with each other, not because they are separated by subdomains.

Full Explanation

The concern that call tracking metrics being placed on a different subdomain might cause problems is understandable. However, if both the main site and the tracking are hosted within the same domain, simply separating them by subdomains should not inherently lead to tracking issues. Problems are more often related to conflicts arising from multiple scripts running simultaneously on the same domain rather than their placement across subdomains.

Step-by-Step Breakdown

Consider whether the call tracking scripts are on the same domain but different subdomains.
If they are, it’s usually not the subdomain separation causing issues.
Look into whether multiple scripts on the same domain could be conflicting, as this is a more common source of tracking problems.
Address any script conflicts before assuming the subdomain setup is the root cause.

Real Examples

When two different tracking scripts run on the same domain without proper coordination, they can interfere with each other’s functionality, leading to incorrect or incomplete data collection. In contrast, placing call tracking on a subdomain typically isolates tracking code sufficiently to prevent such interference.

Common Mistakes

Assuming that simply being on a different subdomain will cause tracking issues.
Overlooking potential conflicts between multiple scripts on the same domain.
Failing to test scripts thoroughly across subdomains and main domains.

FAQs

Q: Can scripts on different subdomains interfere with each other?
Generally, no. Scripts on different subdomains usually do not interfere unless they share resources or are improperly configured.

Q: What should I check if call tracking is not working correctly?
Focus on examining script conflicts and how multiple tracking codes are implemented on your main domain rather than the placement on subdomains.

Key Takeaways

Call tracking metrics on different subdomains are unlikely to cause tracking issues.
Script conflicts on the same domain are a more probable cause of problems.
Proper script management and testing can prevent common tracking errors.