Lior Vaknin

How to Handle Customers Who Are Shopping Around

How can I handle customers who are shopping around? Short Answer: When customers are shopping around, focus on convincing them that you are their best option by explaining industry standards, showcasing your expertise and reliability, and assuring them they will receive competitive pricing similar to what other companies offer. Full Explanation Customers often explore multiple

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What Should I Do When Customers Have Unrealistic Expectations?

What Should I Do When Customers Have Unrealistic Expectations? The short answer is to educate your customers about the true value of your service. Help them understand the typical process involved and the risks of choosing cheaper options. Additionally, offer to send a technician for a free service call to provide an on-the-spot quote. Full

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