What Should I Do If I Don’t See the Call Option in My Account?

Short Answer: If you don’t see the call option in your account, first navigate to your contents and then to the ad groups to review your ads. Look for a plus sign to access assets, where you can add the call option. If it still doesn’t appear after following these steps, review the process again from the beginning.

Full Explanation

When the call option is missing from your account, it usually means it hasn’t been properly added as an asset. The call option is typically managed within your ads and assets settings. To locate it, start by going to the section of your account labeled ‘contents,’ and then proceed to ‘ad groups.’ This allows you to see all the ads you currently have running or set up in your account. Within this section, you can find a plus sign that lets you add additional assets. Clicking this plus sign gives you the option to include the call asset.

By following these navigation steps, you should be able to find and add the call option if it is available for your setup. If after carefully going through these steps you still don’t see the call option, it is a good idea to retrace your steps and ensure each step was completed correctly.

Step-by-Step Breakdown

Go to the Contents section of your account.
Navigate to the Ad Groups area where your ads are listed.
Review the ads you have to understand what is currently active.
Look for the plus sign (+) to add new assets.
Click on Assets and then click the plus sign again.
Check for the call option in the list of available assets.
If the call option is not visible, go through the process again from the beginning.

Real Examples

For example, if you recently created an ad campaign and expected to see the call option, you would first check the ‘Contents’ to see if your ad groups are set up correctly. Then by using the plus sign within the assets section, you can explicitly add the call option. This ensures your call asset is linked to your ads.

Common Mistakes

Skipping the step of going to the ad groups and diving straight into assets without verifying current ads.
Not clicking the plus sign within the assets section to add the call option.
Assuming the call option will appear automatically without following the outlined steps.
Overlooking the need to review and repeat the process if the call option does not show.

FAQs

Q: Why don’t I see the call option right away in my account?
A: The call option needs to be manually added as an asset within your ad groups, so it won’t appear automatically until added.

Q: What should I do if the call option still doesn’t appear after following the steps?
A: Go through each step carefully from the beginning to ensure you didn’t miss any part of the process.

Key Takeaways

Always check your ad groups under the contents section first.
Use the plus sign to add assets where the call option is available.
If the call option isn’t visible, repeat the steps to ensure proper setup.
Proper navigation and asset management are essential to enable the call option.