What Can I Do If My Case Isn’t Getting a Response?

Short Answer: If you’re not getting a response to your case, copy your case number, company name, and email, then send this information to LSM support. Additionally, you can try sending an email from another account that they have previously responded to and ask them to review your case. This approach is particularly useful when responses to appeals are delayed or missing.

Full Explanation

When your case is not receiving a timely response, it can be frustrating. A reliable method to handle this situation involves directly contacting LSM support with all necessary identifying details. By providing your case number, company name, and your email address, you help the support team locate your case more efficiently. Furthermore, using an email account from which LSM has recently replied increases the chances of your message being seen and prioritized. This strategy is especially helpful in cases of unanswered appeals, ensuring that your concerns are revisited.

Step-by-Step Breakdown

1. Gather essential information: Your case number, company name, and the email address associated with the case.
2. Send a detailed message to LSM support including all this information.
3. If you do not get a response, try sending the same message from a different email account — ideally one that has previously received replies from LSM.
4. Politely ask them to review your case again, emphasizing that you have not received any recent updates.

Real Examples

This approach applies directly to situations where your case is stuck without feedback. For example, if you have submitted an appeal through one email and have not heard back, sending a follow-up from another email account that they have engaged with recently can prompt a quicker response. This tactic leverages existing communication channels and histories to improve response times.

Common Mistakes

• Failing to provide complete information such as the case number or company name, which makes it harder for support to identify your case.
• Repeatedly sending emails from the same unresponsive account, which might be overlooked if there is no recent interaction.
• Not mentioning the urgency or the lack of response, missing the opportunity to highlight your need for attention.

FAQs

• Q: Why should I send an email from a different account?
  A: Because LSM support is more likely to respond if the email account has a recent reply history, improving communication chances.
• Q: What information should I include when contacting support?
  A: Always include your case number, your company name, and the email address related to the case.
• Q: What if I still don’t get a response after trying this?
  A: Keep your communication polite and clear, and consider following up periodically using the steps outlined.

Key Takeaways

• Providing complete case details ensures faster identification by support teams.
• Using an alternate email account that has had previous contact with support can enhance your chances of receiving a response.
• This strategy is especially valuable for cases involving appeals where replies may be delayed or absent.