What should I do if my Google My Business account gets suspended?

Short Answer: If your Google My Business account gets suspended, you need to go through the verification process again, which might include video verification. It is also important to consistently reach out to Google by sending emails, tagging them on Twitter, or using other methods to get their attention.

Full Explanation

When your Google My Business (GMB) account is suspended, it means your listing has been temporarily disabled or removed from Google Search and Maps. To recover your account, you must complete the verification process again. This process can sometimes require video verification as an added step to confirm your business’s legitimacy. Through this verification, Google ensures that the business is authentic and complies with their policies.

Another critical step to speeding up the reinstatement or getting answers is to be proactive in communicating with Google. This involves sending them emails regularly and tagging them on Twitter. The goal is to maintain consistent contact and get their attention so your case can be reviewed and resolved promptly.

Step-by-Step Breakdown

1. Prepare to begin the verification process again.
2. Be ready for potential video verification, which involves recording or live verification to prove your identity and business legitimacy.
3. Reach out consistently to Google via email, providing any requested information clearly and promptly.
4. Use social media, especially Twitter, to tag Google and keep yourself visible in their support queue.
5. Stay persistent with your communications until the account is reinstated.

Real Examples

Many business owners have found success by patiently repeating verification steps and maintaining active communication with Google. While the verification process might feel repetitive, completing it thoroughly and using video verification when necessary ensures Google’s confidence in your account. Additionally, consistent emails and social media engagement with Google often help bring attention to your issue and can shorten suspension times.

Common Mistakes

• Ignoring the need to re-verify the account altogether.
• Failing to respond to Google’s requests or provide required documents in time.
• Neglecting to use multiple communication channels to reach Google.
• Giving up too quickly without persistent follow-ups.

FAQs

Do I always need to do video verification if suspended?

Not always, but Google might require video verification depending on the circumstances to confirm your business authenticity.

What if I don’t get a response from Google?

Keep sending emails and tagging them on social media platforms like Twitter to increase your visibility and chances of a response.

Can the suspension be permanent?

Following the recommended verification process and maintaining contact usually leads to reinstatement rather than permanent suspension.

Key Takeaways

• Re-verification, including video verification, is necessary when suspended.
• Consistent and persistent communication with Google is essential.
• Use multiple channels like email and Twitter to get Google’s attention.
• Patience and thoroughness are crucial for successfully restoring your account.