Does the phone number on the landing page need to be the main phone number I use, the same one that the call extension gets forwarded to?

Short Answer: Yes, the phone number displayed on the landing page should be the main phone number you use, and it should match the one that your call extension forwards to.

Full Explanation

Ensuring consistency in the phone number you present on your landing page is crucial. The phone number you use should be the primary one through which you manage incoming calls. This number must match the phone number that your call extension forwards calls to. The alignment between these phone numbers guarantees that all calls initiated via your landing page and call extensions are seamlessly connected to the correct contact point.

Step-by-Step Breakdown

Identify your main phone number: Determine the primary phone number you use for receiving business calls.
Use this number on your landing page: Make sure this same number is visible and accessible to visitors on your landing page.
Set the call extension forwarding: Configure your call extension so that it forwards calls to this exact number.
Verify consistency: Regularly check that the phone number on the landing page and the call extension forwarding number remain identical.

Real Examples

If your main business phone number is (123) 456-7890, then this is the number that should appear on your landing page. Additionally, the call extension must be set to forward any calls directly to (123) 456-7890. This approach avoids confusion and ensures that leads calling through either source will connect to your main line.

Common Mistakes

Using a different phone number on the landing page than on the call extension.
Forwarding call extensions to a secondary or rarely monitored number.
Failing to update the phone number on either platform after a change.
Creating disconnects that may confuse callers or cause missed calls.

FAQs

Q: Can I use different numbers on my landing page and call extensions?
A: No, the numbers should be the same to ensure all calls reach your primary contact.

Q: What happens if they are different?
A: Calls might be misrouted, leading to missed opportunities or customer confusion.

Key Takeaways

Maintain a single, consistent phone number across your landing page and call extensions.
This number should be your main business phone number used to handle customer calls.
Consistency improves user experience and ensures you do not miss important calls.
Regularly verify that your phone numbers align across all platforms.