What Should I Do If My Call Extension Is Unverified?

Short Answer: If your call extension is unverified, the first step is to visit the ‘assets’ section (formerly called ‘extensions’) and select the ‘call’ option. Clear any existing filters and verify whether your ads are approved. If your ads are approved, then the unverified status might be due to not adding the correct call rail number to your website.

Full Explanation

When dealing with an unverified call extension, understanding where to look and what to check is essential. The ‘assets’ area, which was previously known as ‘extensions,’ contains all your call-related configurations. Within this section, focusing on the ‘call’ items allows you to monitor the status of your extensions directly tied to phone calls. Removing all filters ensures you see the complete picture without missing any important information about your ads.

If after clearing filters your ads show as approved, this suggests your ads themselves meet the platform’s standards and are running as intended. However, the issue likely lies with the phone number integration on your website. Specifically, failing to include the correct call rail number can result in the system being unable to verify your call extension, which stops it from being marked as verified.

Step-by-Step Breakdown

Navigate to the ‘assets’ section in your advertising or website management dashboard.
Select the ‘call’ option, previously located under ‘extensions’.
Remove any active filters to gain a full view of your ads and associated call extensions.
Check the status of your ads to confirm if they are approved.
If ads are approved, verify the call rail number you have added to your website matches exactly what is expected.
Correct the call rail number on your website if necessary to ensure your call extension becomes verified.

Real Examples

Though specific examples are not provided here, knowing whether ads appear as approved after filter removal clearly points to the ad approval status, allowing you to isolate the problem to the call rail number. This approach helps precisely identify the verification issue without guessing multiple causes.

Common Mistakes

Not removing filters when checking ad and call extension status, potentially missing important clues.
Assuming the ads are not approved without confirming, which might mislead troubleshooting efforts.
Failing to update or correctly add the call rail number on the website, which is a frequent cause of unverified call extensions.

FAQs

What does the ‘assets’ section refer to?: The ‘assets’ section is the current term for what used to be called ‘extensions’, where call extensions and other related items are managed.
Why is it important to remove filters before checking call extensions?: Removing filters ensures you see all relevant ads and extensions without any omissions that might affect your assessment.
How does the call rail number affect verification?: The correct call rail number must be added to your website; otherwise, the system cannot verify your call extension, causing it to remain unverified.

Key Takeaways

Always start troubleshooting by checking the ‘assets’ (previously ‘extensions’) and focus on the ‘call’ section.
Removing filters gives a comprehensive view of your ad approval status.
Approved ads alone do not guarantee verified call extensions; the correct call rail number on your website is crucial.
Ensuring precise integration of the call rail number helps avoid unverified status and improves your call extension reliability.