Can we use a third party call recording system and Google’s call recording functionality to report back on the leads?

Short Answer: Yes, it is possible to set up both a third party call recording system and Google’s call recording functionality independently to track and report leads, but this requires technical skill and may involve troubleshooting without support. For non-technical service business owners, following recommended methods is advised to ensure proper tracking and avoid complications.

Full Explanation

You can use a third party call recording system alongside Google’s call recording features if you have the technical knowledge needed. This setup typically involves using Google Tag Manager, HTML, and custom JavaScript coding on your website or platform. While the tools themselves allow for this dual tracking, it is important to note that these systems are not integrated out-of-the-box and must be configured independently.

Because the program is designed primarily for non-technical service business owners, if you run into tracking issues when combining third party systems with Google’s functionalities, official support may not be available. This setup is recommended only if you are comfortable with and experienced in technical web development tasks.

Step-by-Step Breakdown

1. Ensure you have the required technical skills, including familiarity with Google Tag Manager and JavaScript.
2. Implement your third party call recording system separately from Google’s call recording functionality; do not rely on automatic integrations.
3. Configure tags and scripts as necessary within Google Tag Manager and embed custom JavaScript code to enable tracking and data reporting.
4. Test both setups independently to confirm each system records correctly.
5. If problems arise during tracking or reporting, be prepared to troubleshoot yourself as official assistance might be unavailable.
6. Consider following the recommended methods taught within your program to streamline tracking and reduce the risk of errors.

Real Examples

While no specific case studies are provided, the principle is clear: a technically proficient user might, for example, deploy Google Tag Manager to fire custom events that connect their third party call recording system data with Google’s call recording reports. This requires embedding and maintaining custom code snippets, which is commonly done by web developers rather than typical service business owners.

Common Mistakes

• Attempting to integrate third party and Google call recording systems without sufficient technical skills.
• Expecting automatic support or troubleshooting help for custom tracking setups.
• Failing to properly configure Google Tag Manager or custom JavaScript, leading to inaccurate or missing lead reports.
• Not testing each system independently before combining their data, causing confusion in lead tracking.

FAQs

Can I get support if my tracking setup breaks?

No, if you have customized tracking using third party systems and Google call recording independently, official support may not be available.

Is this approach recommended for service business owners?

The program targets non-technical service business owners who should follow advised methods rather than attempt complex independent setups.

Do I need coding skills for this?

Yes, you need knowledge of Google Tag Manager, HTML, and JavaScript to implement this successfully.

Key Takeaways

• It is technically feasible to use third party call recording and Google’s call recording independently for lead reporting.
• Such setups require technical proficiency, including coding and tag management skills.
• If you are not technical, it is better to stick with the program’s recommended tracking methods to avoid difficulties.
• Support is limited if you encounter problems with custom tracking solutions.