In this blog post, I’m going to take you behind the scenes of a recent onboarding experience in my coaching program. I want to share the nitty-gritty details of handling a refund request and the decisions that go into managing such situations. So, buckle up for an inside look at the coaching business.
Introduction:
First off, a quick intro – I’m Lior Vaknin, running a coaching program that helps home service business owners and contractors master lead generation. When I started this journey, there were plenty of missing pieces, and today, I’m here to fill in some gaps for fellow coaches and mentors.
The Onboarding Experience:
Let’s dive into a recent onboarding session. I had a client who opted for a split payment plan. We scheduled our onboarding call, but there was a no-show. We rescheduled, had the call the next day, and now I want to walk you through the entire conversation to shed light on how to handle these situations effectively.
The Client’s Concerns:
The client expresses concerns about the significant investment and financial constraints, especially during a slower period for his business. He acknowledges the value of the program but struggles with the financial commitment.
My Response:
I reassure the client, emphasizing that the program is an investment in personal and business growth. I present three options: a full refund, proceeding with the program, or putting it on hold for a month. It’s about addressing the client’s concerns while emphasizing commitment.
Addressing Financial Concerns:
Understanding the financial constraints, I stress that the program equips participants with skills to generate leads independently, ultimately impacting their business’s revenue positively.
Options Presented:
I outline three clear options for the client: a full refund, immediate enrollment, or a one-month postponement. Commitment is key, and I make that crystal clear.
The Client’s Decision:
The client requests a 24-hour period to decide. I grant the time, emphasizing the need for commitment for optimal results.
As we wrap up, I express my desire for committed participants in the coaching program. The blog post concludes with a message of encouragement and a promise to keep readers posted on the client’s decision.
This candid sharing of a coaching session provides insights into the challenges coaches face when handling refund requests. I hope this post serves as a guide for fellow coaches, offering transparency into client interactions and decision-making processes in the coaching business.
I hope you found this guide helpful. Stay tuned for more informative content like this in the future.
In today’s digital age, effective marketing is crucial for businesses to thrive. One sector that heavily relies on strategic marketing is the moving industry. In
Welcome back to another breakdown with your host, Lior! In this video, we’ll be conducting a live breakdown of service businesses, analyzing what they’re doing
