I’m writing this one from the road around Lake Garda. Fresh out of Decathlon with a bag of bike upgrades, a brand-new camera in my pocket, and one idea I want to drill into your head: convenience wins. Not price. Not specs. Not having the best tool on paper. Convenience.
Yesterday I bought the Osmo 360 II, DJI’s latest edition. Was it objectively the best camera on the shelf? Arguably no – the Insta360 X6 has a few things going for it that might genuinely be better. Didn’t matter. I bought the DJI anyway, and the reason why is the exact same reason some service business owners publish content every single day while most never publish anything at all.
Let me break it down.
Why I picked the ‘worse’ camera on purpose
Simple. I already own the DJI Mic 2. The second I clip that mic on, it automatically connects to the Osmo 360 II. No pairing. No settings menu. No thinking about it. Mic on, camera rolling, done.
Could the Insta360 X6 have given me a few better features? Maybe. But every extra step between ‘I have an idea’ and ‘the content is live’ is a chance for that idea to die. I chose the seamless option over the superior one, and I’d do it again tomorrow.
A seamless workflow with a slightly weaker tool beats a powerful tool wrapped in friction. Every single time.
That’s not a camera decision. That’s a business philosophy. And if you run an HVAC, plumbing, electrical, roofing or any other service business, it’s the philosophy that decides whether your marketing actually happens – or just sits on your to-do list for another quarter.
If creating content is hard, you won’t do it
Here’s the uncomfortable truth. Content marketing works. Being visible works. But only if it actually happens – and it only happens if it’s easy.
I’m the proof. The only reason I’m putting out daily stories, filming videos from a bike in the middle of Italy, and keeping a steady stream of content flowing is that I ripped the friction out of every step. The mic connects itself. The camera lives on the bike. The AI does the heavy lifting after I hit stop. If it wasn’t easy and simple, I wouldn’t have done it. Full stop.
That’s exactly what I preach to my students and the owners I work with. Stop building marketing that depends on you finding motivation every morning. Motivation is a terrible foundation. Convenience never takes a day off. Make the right thing the easy thing, and the output takes care of itself.
This is also where most owners get the agency question backwards. They go hunting for a home service marketing agency to ‘handle the content’ because doing it themselves feels heavy. But the weight was never the content – it’s the workflow. Fix the workflow and the main reason for outsourcing the easy stuff disappears.
Let’s talk about the AI slop in the room
If you caught my story yesterday – the one with a picture of me completely sideways – you saw what the AI world calls AI slop.
What does that mean? AI slop is what happens when you let AI do its thing with no human intervention. You set the machine running, it produces something, and nobody checks whether it came out as intended. In my case, the automation generated an image rotated sideways and shipped it. Was there intention behind the content? Yes. Was there a human reviewing the final output? Clearly not.
AI slop, defined: letting AI run on autopilot with zero human review. The intent is there, but bugs go straight to your audience – like a sideways photo of your face in a story.
Some content beats perfect content
Now here’s where I part ways with the perfectionists. Ask me which is better: content out in the world with a visible bug, or no content at all because you’re waiting until everything is flawless. I’ll take the buggy version every day of the week.
Why? Because it improves over time – and in this era, ‘over time’ is measured in days. That sideways image went out, I spotted it, and my audience got a reminder there’s a real, imperfect human behind the machine. That’s not a brand killer. That’s proof of life. The businesses actually losing are the ones with nothing to fix, because they never shipped anything.
The pace of change is daily now. Act like it.
This part still blows my mind. Improvement used to move in years, then months. Now it moves by the day. The tools I’m using this week are measurably better than last week, and next week they’ll be better again.
So what did I do about the sideways image? I didn’t schedule a meeting. I didn’t rebuild the system. I gave it a new command: make sure the images it generates never go sideways again. That’s it. Bug spotted, bug fixed, back on the bike.
That’s the loop. Publish. Spot the flaw. Give one new instruction. Keep moving. Owners who get this are compounding daily. Owners waiting for the perfect setup are standing still while the machines get smarter around them.
Understand the machine. Stop doing its job.
Let me be clear about what I’m NOT saying. This is not ‘set it and forget it’ – the sideways story is literally what happens when nobody’s steering. What I’m saying is the same thing I drill into everyone I coach: you need to understand how the machine works. You need to understand what’s going on. But in the age of AI, you don’t need to do anything manual yourself anymore.
Understanding and doing are two different jobs now. Yours is the first one. Know what the system is doing, know why, and know how to correct it when it drifts – one command, like I did. The editing, formatting, posting and pressing? That belongs to the machine.
That shift – owner as the pilot, AI as the engine – is the entire model behind how we run things at Local Service Mastery. The contractors who win the next five years won’t be the ones with the biggest budgets. They’ll be the ones who made lead flow and content creation so convenient that it simply never stops.
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