Are there ratings available that are higher than 3.2?

Short Answer: Yes, ratings can be higher than 3.2, and the exact rating displayed depends on your Google My Business (GMB) account. For instance, if your GMB profile has a five-star rating, that is what will be shown. Similarly, if you have an excellent rating, it will be reflected accordingly.

Full Explanation

The ratings that appear for a business are directly tied to the information in its Google My Business account. This means that the displayed rating depends completely on what the GMB profile records from customer feedback. If a business has been rated highly by its customers—say, a perfect five-star rating—Google will show that exact score. Conversely, if the rating is labeled as excellent in the system, the platform will present it as such. Therefore, the ratings you see are not fixed numbers but dynamic values based on your GMB account’s data.

Step-by-Step Breakdown

Check Your Google My Business Account: The ratings derive from your GMB profile.
Gather Customer Reviews: Your overall rating improves as satisfied customers leave positive reviews.
Rating Display: Google extracts the average rating from these reviews and displays it publicly.
Rating Variance: Depending on your score, the rating may be numerical (e.g., five stars) or qualitative (e.g., excellent).

Real Examples

If you have a perfect five-star rating in your GMB account, that specific rating will be visible to users searching for your business. Alternatively, businesses with an outstanding evaluation might see their rating described as excellent, instead of just a number. These examples illustrate that ratings are flexible and determined by the state of your account.

Common Mistakes

Assuming ratings are standardized and independent of the GMB profile.
Not understanding that ratings displayed can differ in format based on GMB data.
Ignoring the role of customer reviews in influencing the rating level.

FAQs

Can ratings be higher than 3.2?: Yes, ratings can be higher if your Google My Business account reflects better customer feedback.
What determines the rating displayed?: The rating shown depends entirely on your Google My Business profile and the reviews it contains.
Will Google always show a numeric rating?: Not necessarily; sometimes, ratings are presented as qualitative terms like ‘excellent’ instead of numerical scores.

Key Takeaways

Your Google My Business account controls the rating that is shown online.
Ratings higher than 3.2 are possible and depend on customer feedback reflected in your GMB.
Displayed ratings may be numeric or descriptive, such as “five stars” or “excellent.”