What if I still have a question after checking the document library?

If you find that you still have questions even after reviewing the document library, the best next step is to reach out to LSM support through our Slack group. To help communicate your issue clearly, you can use a free application called Loom to record your screen and create a video explanation. This will generate a shareable link that you can send directly to LSM support for assistance.

Full Explanation

After thoroughly searching the document library for answers, it’s understandable that you might still have unresolved questions. Rather than struggling to describe your issue in text alone, LSM encourages using Loom, a free screen recording tool. With Loom, you can visually demonstrate the exact problem you are facing by recording your screen activity along with your narration. This method ensures that the support team fully understands your situation as they can see precisely what happens.

Step-by-Step Breakdown

Review the document library thoroughly to try to find your answer.
If your question remains unanswered, download the free Loom application.
Use Loom to record your screen, explaining the issue as clearly as possible.
Once the recording is finished, Loom provides a shareable URL link.
Copy this URL and send it to the LSM support team via a message in the Slack group.

Real Examples

For instance, if you encounter a technical error while using an LSM tool, record the steps you take and the error messages you receive. This video makes it much easier for LSM support to diagnose and resolve the problem quickly, compared to just reading a written description.

Common Mistakes

Not using Loom or a similar screen recording tool, which can lead to misunderstandings.
Failing to clearly explain the problem during the video, which can delay support responses.
Forgetting to send the Loom URL in the Slack message to LSM support.

FAQs

Q: Is Loom free to use?: A: Yes, Loom is a free application that anyone can download and use for recording their screen.
Q: Where do I send the Loom link?: A: You send the Loom URL to LSM support in the Slack group.
Q: What if I cannot find my answer in the document library?: A: The next best step is to contact LSM support following the Loom recording process.

Key Takeaways

Use the document library first to try to find your answer.
If you still have questions, record your screen with Loom.
Send the Loom video link to LSM support via Slack for efficient help.